The adoption of chatbots is still on the rise in many domains. For instance, a new report from Juniper Research has found that the adoption of chatbots across the retail, banking and healthcare sectors will realize business cost savings of $11 billion annually by 2023. No surprise that Gartner predicts…

No-code solutions aim to empower non-technical people to create their own software solutions with zero need to code anything at all. The term no-code is sometimes used as a slight variation of low-code. In fact, we can often see tools defining themselves as no-code/low-code tools. …

Until now, Xatkit was “only” a low-code chatbot development platform (or better said, a chatbot orchestration platform) that you could use to create all kinds of (chat)bots with our chatbot domain-specific language. As with any low-code tool, Xatkit helps you to define chatbots minimizing the amount of code you need…

We define the concept of chatbot orchestration platform and why this is a revolution in the way that chatbots are built — Orchestration is the automated configuration, coordination, and management of computer systems and software [1]. The term became popular with the mainstream adoption of web services and service oriented architectures (SOA) as there was the need to align and complement several independent services to respond to the business needs while satisfying…

Given the growing importance of bots in all aspects of our digital live (including in software engineering!) and the well-known challenges to test any type of NLP intensive bot, we could definitely use a series of de facto standard datasets to soundly evaluate and compare different NLP libraries and frameworks. …

When a potential buyer comes to your site, either it easily finds what she wants or just leaves. At most, if there is a chat window available, she’ll try to ask there a quick question before exiting the site. But a buyer will never fill a form (when was the…

Chabots are being increasingly adopted in various domains such as e-commerce, customer service, eHealth or to support internal enterprise processes, among others. Many of these scenarios are susceptible to arise security risks of both the user and the system. For instance, we may need to add security when we need: …

We always aim to “educate” aspiring chatbot developers about the software challenges of building and running a good chatbot. …

According to Gartner’s Hype Cycle for Artificial Intelligence 2021, chatbot technology is at its lowest point. Gartner Hype Cycles provide a graphic representation of the maturity and adoption of technologies and applications, and how they are potentially relevant to solving real business problems and exploiting new opportunities. …